Order Processing:
To purchase any item, simply browse through Ionicpet.com for the TORUN PET collar ring you love and fancy for your pet, and click on it. It is so simple!

There are detailed pictures for your viewing as well as product descriptions that provide you with detailed information of the merchandise for you to make your purchasing decision. Once you have selected the item/s you wish to purchase, simply click on “Order” to confirm your purchase/s and to submit your details necessary to facilitate the sale and delivery of your purchase/s.

Once the sale has been approved in our secure transaction environment. You will receive a confirmation email shortly after your order has been submitted, which would include your order number and payment details, for items in stock, we will process most orders within 24 hours of receipt and ship within 1-2-business day. From time to time however, shortages of products may make it difficult to meet this goal. If this happens, you will be notified. Processing time does not include weekend days. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).

Note: When you are ready to place your orders, please see that you've entered the correct address and email. If for some reason you feel that you have typed in the wrong address or email, please contact us at logistics@ionicpet.com immediately. No PO BOX address is allowed. We are not liable for any loss in shipping due to wrong shipping address provided, once the good has been shipped out. .

Ordering Methods:
1. Online Ordering
Just click on “Order” on the main manual. You can choose to order via between PayPal payment method or other payment methods. If you are choosing Paypal payment method, all you need to do is just need to select the options of your preferred products accordingly and add on the cart. If you are choosing order via other payment methods, you will have to fill up the ordering form with all required information completely and accurately in order to facilitate and expedite merchandise in the fastest way possible to you. Once you have submitted your online order you will be notified that it has securely reached our office. Please reconfirm with us if you do not receive our reply within 48 hours as sometimes we might not receiving your order or check in your junk or bulk mail folder due to system error. We will send you another e-mail to notify you when your order has been successfully processed. Usually, most orders received Monday through Thursday will be shipped within next 1– 2 days. Orders placed on Friday will be shipped on Sat or the following Monday. Saturday and Sunday orders will be shipped on the following Tuesday. Please take note that goods will only be shipped out only when payment is confirmed received

2. Mail or Fax Ordering
To order by mail or fax, please write your order information clearly and legibly on a separate piece of paper, together with your shipping address, billing address (if different), telephone number, fax number, the preferred payment method and signature. Or you may use our convenient order form on the online ordering. We will contact you within 24 hours once we have received the mail order to confirm with you the order and the payment details.

3. Telephone Ordering (For Singapore & Malaysia only)
You can contact us on phone at 65 6401 8958 from 9AM to 9PM on local time (Monday-Friday) and 9AM to 5PM (Sat). Please have your complete order information ready for order processing, along with your method of payment information.

Payment Method
1. PayPal (For Local & International Order)
We accept Credit Card via Papal; secure credit card payment, as our payment gateway. Customers (local/ international) can pay using this method. Upon confirmation of order, you will receive via email, the confirmation of order processed, the delivery and payment details within 3 working days.

2. Wire Transfers (For International Order Only)
If you would like to make payment by wire transfer into our bank account (also known as bank transfer / telegraphic transfer (T/T)), simply select this option during the ordering process when you fill up the order form. We will send you our full banking information and details necessary to effect the wire transfer in the order confirmation email. As soon as we have received your payment into our bank account, we will send you an email informing you of the delivery details and when you can expect to receive your order. Please do follow the e-mail's guidelines.

If you are paying by wire transfer, it will take longer for your order to reach you as we can only process and send out your order after your funds have been received. If you require prompt delivery, we suggest that you select the PayPal payment option. However, all business transaction and any single payment that is more than US$ 1000 will have to make payment on this mode to prevent any fraud and cheating cases.

3. Bank Draft / Money Order (For International Order Only)
If you would like to send us payment by Bank Draft / Money Order, just select this option “Bank Draft” or “Money Order’ during the ordering process when you fill up the order form. In the order confirmation email, we will inform you of our address and company information to send your payment to. Payment must be included with the order information for us to process the order. Please do follow the e-mail's guidelines.
As soon as we have received your payment and once your funds have cleared, we will send you an email informing you of the delivery details and when you can expect to receive your order.
If you are paying by Bank Draft / Money Order, it will take longer for your order to reach you as, just like with wire transfers, we can only process and send out your order after your funds have been received. If you require prompt delivery, we suggest that you select the PayPal payment option.

4. Internet Banking Money Transfer POSB or DBS, OCBC, May Bank (Malaysia) / Bank to Bank ATM Fund Transfer – (For Singapore & Malaysia only)
You can pay for your order through an automatic payment to our Bank account with Internet Banking (Selected banks only). Together with DBS Bank, OCBC Bank, and May Bank (Malaysian), ionicpet.com offers the convenience of Internet banking anytime, anywhere. Alternatively, local buyers can use the service of local bank-to-bank fund transfer via ATM. This is for postage delivery only.

To pay for the Items purchased on the ionicpet.com online shop:

1. At the point of filling the ordering form, just select “Internet Banking” or “Bank-to-Bank ATM”as a payment option
2. You will receive an e-mail telling you to transfer the funds into our bank account, POSB/DBS, OCBC or * MAY BANK (MALAYSIA ONLY) with further details, including the total payment in SGD or MR converted basing on current exchange rate on the day the invoice is generated. Please do follow the e-mail's guidelines.

Payment within Malaysia
Payment via May Bank Fund transfer in ringgit is possible, amount payable will be subjected to the exchange rate on the day the invoice is generated. Do select bank transfer as the payment mode.

5. Cash (For Singapore only)
We accept cash on delivery for SINGAPORE orders only. Submit your order by filling up “Cash ” as payment option and we will be in touch with you to arrange a delivery date and time. Also, we will advise you on the payment in SGD converted basing on current exchange rate on the day the invoice is generated. Please keep to the arranged time or subsequent deliveries will be charged. Read the delivery option under “Shipping” below.

6. Cheques (For Sinagpore only)
Cheques from a Singapore bank are accepted only for local orders. Please write in “Cheque ” as a payment option upon submitting your order and we advise you on the payment in SGD converted basing on current exchange rate on the day the invoice is generated, and the address to send the payment.

Once you got the payment amount and the sending address details. Send a crossed check made out to “Nature’s Biohealth Pte Ltd ” with the amount in SGD, with your full name written behind the cheque and full name, order number and shopping date behind the envelope. We will contact you once as we receive it.

Important: Sorry, cheques and money orders are only accepted for Singapore orders. We do not accept international cheques. In case of all prepaid options, orders will be processed only after realization of payment.

Shipping Information
1. International Order
1.1 SingPost International Registered Article Service (Standard)
Orders shipped via SingPost International Registered Article Service should arrive in 4 to 14 working days depending on countries and locations (delivery time is subject to SingPost schedule). Please note that during festive seasons, delivery might take up to 20 working days.

Charges
For request of standard International Registered Article Service delivery to any places, the shipping and handling charges included as follows:

Flat delivery and handling surcharge of US$ 6.00 will be levied.
Track & Trace
The SingPost Tracking Number will be given after we have sent out your order. If you have not received your tracking number, please write to us at enquiries@ionicpet.com and we will get back to you as soon as we can.
If the Registered Article (RA) number starts with "RR", click http://www.singpost.com.sg/ and choose Registered Article > Article Status or
Link: http://www.singpost.com.sg/ra/ra_article_status.asp

1.2 Speedpost Worldwide Service (EMS)
Orders shipped via SpeedPost Worldwide Service should arrive in 2 to 10 working days depending on countries and locations (delivery time is subject to SpeedPost schedule).

Charges
For request of SpeedPost Worldwide Service delivery to any places, the shipping and handling charges included are based.

Flat delivery and handling surcharge of US$ 25.00 will be levied.

Track & Trace
The SpeedPost Tracking Number will be given after we have send out your order. If you have not received your tracking number, please write to us at enquiries@ionicpet.com and we will get back to you as soon as we can.
If the tracking number starts with "SA", click http://www.speedpost.com.sg and choose Track & Trace and the link (http://www.speedpost.com.sg/TrackAndTrace.asp). Alternatively, you may call 65 - 6222 5777 for customer service officer and quote them your RA number.
Remarks for all international orders
All items can be subjected to your local customs inspection, which may require additional time.
International customers are responsible for their own customs duties and import taxes in their respective countries. If you would like information on your country's customs duties and import taxes, we suggest that you contact your local customs office.

*All international order via PayPal online payment will be delivered by SingPost International Registered Article Service (Standard) - US $ 6.00, unless otherwise special request.

2. Local Order (For Singapore only)
2.1. Self - Collection (Cash on delivery)
For Self - Collection, Buyer please opt to do either of the following:

• Weekday Operating Hours: Monday - Friday: 7 pm - 10 pm
• Weekend Operating Hours: Saturday: 2 – 7 pm
• Designated Collection Points: Woodlands MRT station
• There will be no delivery charges for self- collection.

2.2. Local Postal Delivery
Local postage delivery will be sent by SINGPOST.
We will only use Registered Local Mail to prevent any products lost and a registered article is traceable with tracking reference as a more accountable delivery method
A flat postage rate and handling fee of SGD 5.00 or USD 3.20 is chargeable.
Payment of goods together with the postage charges can be done using Interbank Transfer via Internet banking or Bank to Bank Fund transfer via ATM
Item will be shipped out within the same day or within the next working day once payment is received.
Orders shipped via SingPost Registered Mail Service should arrive in 2 to 4 working days (delivery time is subject to SingPost schedule). Please note that during festive seasons, delivery might take up to 10 working days.
The SingPost Tracking Number will be given after we have send out your order. If you have not received your tracking number, please write to us at enquiries@ionicpet.com and we will get back to you as soon as we can.
If the Registered Article (RA) number starts with "RR", click http://www.singpost.com.sg/ and choose Registered Article > Article Status. Alternatively, you may call 1605 for customer service officer and quote them your RA number.
Local delivery charges are within Singapore. Delivery is free for order of goods of up to SGD150 and deliver within Singapore

2.3. Express Local Delivery (Cash on delivery)
For request of express local delivery to any places beside the designated collection point, a flat delivery surcharge of SGD 8.00 will be levied.
We can deliver your orders to any delivery address in Singapore (your home, office, parent's house, etc.), but not to a post office box. Please provide us at least 1 reachable contact number for us to call/SMS prior to delivery. For orders receive before 12 pm, we will deliver on the same business day. For orders receive after 12pm and before 5 pm, we will deliver on the next business day. We will notify you by phone on the delivery time. Express Delivery is not available on Sunday and Public Holidays. To ensure a smooth delivery, please give detailed instruction to our delivery agent (such as access to secured condominium/office compound, any time frame to avoid and the contact telephone if different from the one provided earlier, etc.,). For any failed delivery due to wrong information provided by customer, a re-delivery charge of SGD 8.00 will be imposed for the additional trip. For this case, no order cancellation will be allowed.

*All Local Singapore order via PayPal online payment will be delivered by Local Registered Postal Delivery - US $ 3.20, unless otherwise special request.

* Local delivery charges are within Singapore. Delivery is free for order of goods of up to SG$150 and delivered within Singapore.